Privacy Policy

Introduction

Tier-2 Systems LLC (“we”, “us”, or “our”) operates the website tier2systems.com and provides the Tier2.FreightForwarder solution. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you interact with our website or services, we may collect information that you voluntarily provide, including:

Contact form submissions: Name, email address, company name, phone number, and message content submitted through our website contact forms.
Account registration: Name, email address, company information, and other details required to create and manage your user account.
Payment information: Billing details necessary to process subscription payments. Payment card information is processed by our third-party payment processor and is not stored on our servers.
Communications: Information contained in emails, support requests, or other correspondence you send to us.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

Analytics data: We use Google Analytics 4 (GA4) to collect information about how you interact with our website, including pages visited, time spent on pages, referral sources, browser type, device type, and approximate geographic location.
Cookies: Small data files placed on your device that help us improve your experience and understand website usage patterns.
Log data: Server logs that may include your IP address, browser type, operating system, referring URLs, and timestamps.

How We Use Your Information

We use the information we collect for the following purposes:

Providing services: To deliver, maintain, and improve our Tier2.FreightForwarder solution and related services.
Communication: To respond to your inquiries, send account-related notifications, and provide customer support.
Analytics: To understand how visitors use our website and to improve our content, functionality, and user experience.
Marketing: To send you information about our products and services that may interest you, where permitted by law. You may opt out of marketing communications at any time.
Legal compliance: To comply with applicable laws, regulations, and legal processes.
Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.

Cookies and Tracking Technologies

Our website uses the following types of cookies:

Essential cookies: Required for the website to function properly.
Analytics cookies: Google Analytics 4 cookies (e.g., _ga, _ga_*) that help us understand website usage. These cookies collect anonymized data about your browsing behavior.

You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

We use the following third-party services that may process your personal information:

Google Analytics 4: For website analytics and usage tracking. Google’s privacy policy is available at https://policies.google.com/privacy.
Web3Forms: For processing contact form submissions. Web3Forms’ privacy policy is available at https://web3forms.com/privacy.

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: With trusted third-party service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations.
Legal requirements: When required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Protection of rights: To protect the rights, property, or safety of Tier-2 Systems LLC, our users, or the public.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Portability: Request a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your personal information for certain purposes.
Withdrawal of consent: Withdraw your consent to processing at any time, where processing is based on consent.

To exercise any of these rights, please contact us at support@tier2systems.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ. By using our website or services, you consent to such transfers.

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

We process your personal data based on legitimate interests, contract performance, consent, or legal obligations.
You have the right to lodge a complaint with your local data protection authority.
You may request restriction of processing of your personal data.

Brazilian Users (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including:

Confirmation of the existence of processing of your personal data.
Access to your personal data.
Correction of incomplete, inaccurate, or outdated personal data.
Anonymization, blocking, or deletion of unnecessary or excessive personal data.
Information about public and private entities with which your data has been shared.
Revocation of consent.

To exercise your LGPD rights, contact us at support@tier2systems.com.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

By email: support@tier2systems.com